|August 20th, 2020|
Do you create software apps for the massive and tremendously growing healthcare industry? If yes, there are a few things or say challenges your customers or patients face, which you must know about. Rather than taking payment from the insurers, healthcare providers earn an appreciable ratio of payments from the patients.
If we talk about the employers who look forward to low costs of healthcare, they are interested in Flexible spending accounts or health savings accounts as well as high deductible plans. Having said that, until patients meet the deductibles, they are themselves responsible for the payments. Moreover, patients who buy coverage have the choice to choose plans that have higher copays, so as to lower the monthly cost.
It’s high time for the healthcare firms to consider patients as consumers and find out ways for health payment solutions, thereby, making the patients feel valued and win their trust. Let’s take a look at the six best ways adopted by the healthcare experts for payments and collections that are a must to consider while creating a software related to a patient payer.
1. Keeping the patients updated
Patients are always interested in understanding the expenses up front and payment plans while making healthcare payments. As per a survey, about 77% patients want to know the the expenses prior to the beginning of treatment, while 53% among them are looking forward to know & discuss the payment options beforehand. With solutions used by the health experts to interact with the patients, such worthy discussions can be easily supported.
2. Easy to understand bills
There’s no denying that healthcare includes bills from a number of providers time to time, such as anesthesiologist, therapists, surgeon, laboratory, etc. It is important to make it convenient for the patients to connect the costs with the services or treatment received by them. Solutions that allow the patients to check the bills quickly and provide them the supplemental details that are useful to understand the charges.
3. Upfront payment
When patients turn into consumers, traditional billing process becomes outdated. In most of the cases, for the patients as well as for the healthcare experts, settling the bill during the service time is a convenient way. Here, one of the smartest solutions is enabling both credit as well as debit card payments along with other forms of payments. Also, this information must be shared with other tools and applications too.
4. Online payments
Allowing the patients to pay through online modes is important in today’s scenario. Also, integrating the payments to the patient portal or website of the healthcare providers offers convenience to the patients.
5. Payment plans
Out-of-pocket spending rate exceeds the wage growth. It is also possible that the cost of healthcare services comes out to be more than what is possible for the patients to afford, which makes it crucial to have various payment plans. With tokenization technology, healthcare providers can set up flexible recurring billing. Saving payment and patients details also turns easy this way.
6. Managing overpayments
Patients are bound to pay more when insurers and they themselves make the healthcare payments. It’s important to know that this can happen even before the provider is notified that the deductible of patients is met. Owing to these reasons, the solution must be integrated with a payment platform that has the feature to refund the extra payment quickly or enable the patients to apply it in the future.
Patients, they expect easy, fast and convenient payment solutions. Due to this, the software must be integrated with a payment platform that provides them convenient payment experiences. Last but not the least, it also adds value and recognition for the healthcare providers.