6 Ways To Facilitate Healthcare Payments

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Healthcare Payments
August 20th, 2020

6 Ways For An Efficient Healthcare Payment Solution

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Do you create software apps for the massive and tremendously growing healthcare industry? If yes, there are a few things or say challenges your customers or patients face, that you must know about. Rather than taking payments from the insurers, healthcare providers earn an appreciable ratio of payments from the patients.

If we talk about the employers who look forward to low costs of healthcare, they are interested in Flexible spending accounts or health savings accounts as well as high deductible plans. Having said that, until patients meet the deductibles, they are themselves responsible for the payments. Moreover, patients who buy coverage have the choice to choose plans that have higher copays, so as to lower the monthly cost.

It’s high time for the healthcare firms to consider patients as consumers and find out ways for health payment solutions, thereby, making the patients feel valued and win their trust. Let’s take a look at the six best ways adopted by the healthcare experts for payments and collections that are a must to consider while creating software related to a patient payer.

1. Keeping the patients updated

Patients are always interested in understanding the expenses upfront and payment plans while making healthcare payments. As per a survey, about 77% of patients want to know the expenses prior to the beginning of treatment, while 53% of them are looking forward to knowing & discuss the payment options beforehand. With solutions used by the health experts to interact with the patients, such worthy discussions can be easily supported.

2. Easy to understand bills

There’s no denying that healthcare includes bills from a number of providers from time to time, such as anesthesiologists, therapists, surgeons, laboratories, etc. It is important to make it convenient for the patients to connect the costs with the services or treatment received by them. Solutions that allow the patients to check the bills quickly and provide them the supplemental details that are useful to understand the charges.

3. Upfront payment

When patients turn into consumers, the traditional billing process becomes outdated. In most cases, for the patients as well as for the healthcare experts, settling the bill during the service time is a convenient way. Here, one of the smartest solutions is enabling both credits as well as debit card payments along with other forms of payments. Also, this information must be shared with other tools and applications too.

4. Online payments

Allowing the patients to pay through online modes is important in today’s scenario. Also, integrating the payments to the patient portal or website of the healthcare providers offers convenience to the patients.

5. Payment plans

The out-of-pocket spending rate exceeds the wage growth. It is also possible that the cost of healthcare services comes out to be more than what is possible for the patients to afford, which makes it crucial to have various payment plans. With tokenization technology, healthcare providers can set up flexible recurring billing. Saving payment and patients details also turn easy this way.

6. Managing overpayments

Patients are bound to pay more when insurers themselves make healthcare payments. It’s important to know that this can happen even before the provider is notified that the deductible of patients is met. Owing to these reasons, the solution must be integrated with a payment platform that has the feature to refund the extra payment quickly or enable the patients to apply it in the future.


Patients, expect easy, fast, and convenient payment solutions. Due to this, the software must be integrated with a payment platform that provides them with convenient payment experiences. Last but not the least, it also adds value and recognition for healthcare providers.

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